Reaching the point of no returns with Topshop | Money


Topshop is accepting payment from shoppers and then not sending orders, not refunding returns, not responding to emails and not manning phone lines. It is continuing to take orders online but appears not to pass the items to the courier. Its score on Trustpilot is between one and two.

My own order (about £100-worth of clothes) should have been collected for return on 26 June, but the courier did not turn up. It does not seem to have a customer service phone line. I have since sent several emails which have been ignored. There is no response via Twitter, Instagram or Facebook.

An adviser at the Leeds store suggested asking the post office to print a label (the Topshop website won’t let me print one) or returning the items in-store. But reviews on Trustpilot indicate people are not receiving refunds for items they return by post.
GM, Manchester

There are numerous complaints on Trustpilot from people who have used the postal/courier return service and not received a refund, thereby ending up with no clothes and no refund. Readers have also complained about being unable to get through. You were also incorrectly charged £2.99 for delivery despite the order being worth about £97, which should have qualified for free delivery.

We got in touch with Topshop which took steps to collect your parcel (via Hermes) and arrange a full refund. It has also apologised.

To protect its employees, Topshop/Topman’s customer care phone lines have, indeed, been closed. Customers are directed to information and FAQs here, where they can also email if they require further assistance.

We gather that customer service responses are back to normal levels, although that’s hardly good news for all those, like you, left in the lurch.

We welcome letters but cannot answer individually. Email us at [email protected]. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions: http://gu.com/letters-terms





Source link

Johny Watshon

Life is like a running cycle right! I am a news editor at TIMES. Collecting <a href="https://usanewsupdate.com/" target="_blank" rel="noopener noreferrer">News</a> is my passion. Because my visitors have the right to know the truth and perfectly.

Leave a Reply

Your email address will not be published. Required fields are marked *

Next Post

Erin O'Toole faces new navigating challenge as Conservative leader

Mon Aug 24 , 2020
Share on Facebook Tweet it Pin it Share it Email Among Erin O’Toole’s jobs in the military was navigating a Sea King helicopter over the skies of Canada, and now he takes on the challenge of journeying through political terrain as the new leader of the federal Conservative party. O’Toole, […]
Erin O'Toole faces new navigating challenge as Conservative leader

Chief Editor

Johny Watshon

Life is like running cycle right! I am a news editor at TIMES. Collecting News is my passion. Because my visitors have right to know the truth and perfectly.

Quick Links