IndiGo Airlines has recently been in the spotlight for a series of mishaps that have raised concerns about passenger conduct and airline operations.
In an incident that initially garnered sympathy for the airline, a passenger named Sahil Kataria assaulted Captain Anup Kumar aboard a flight delayed from Delhi to Goa. The viral video of the attack sparked outrage, leading to Kataria’s arrest and potential inclusion on the no-fly list, as per directives from the Directorate General of Civil Aviation (DGCA) and Minister of Civil Aviation Jyotiraditya Scindia.
However, the wave of support for IndiGo quickly turned when another video emerged showing passengers from a Goa-Delhi flight, diverted to Mumbai due to fog, sitting and eating on the tarmac after a prolonged delay. This breach of security protocols not only reflected poorly on the passengers’ behaviour but also questioned the airline’s management of the situation.
In response, the DGCA took swift action, implementing new rules to curb unruly passenger behaviour and ensure such incidents do not recur, emphasising the importance of maintaining decorum and safety standards in aviation.